To qualify for a return, the following conditions must be met:

• The item must be returned within 30 days of the delivery date.
• The item must be unused, unwashed, and in its original condition.
• The item must be in its original packaging with all tags and labels attached.
• A valid proof of purchase — your order number or receipt — must be provided.

The following items are not eligible for return or refund:

• Seeds, bulbs, and soil products once the packaging has been opened.
• Gift cards and store credit.
• Items explicitly marked Final Sale or Non-refundable at the time of purchase.
• Items showing signs of use, damage, or alteration.
• Customised or personalised products made to order.

Follow these steps to start your return quickly:

• 1Email us at flasheight@outlook.com with your order number and reason for return.
• 2Our support team will respond within 24 hours with a prepaid return shipping label.
• 3Pack the item securely in its original packaging and attach the return label.
• 4Drop off the package at any USPS or UPS location near you.
• 5Once we receive and inspect the return, we'll notify you of approval or rejection of your refund.

Once your return is received and approved:

• Refunds are processed within 5–7 business days to your original payment method.
• You'll receive a confirmation email once the refund has been issued.
• Allow an additional 2–5 business days for the amount to appear, depending on your bank or card provider.
• Original shipping charges are non-refundable unless the return is due to our error.

We're happy to exchange items for a different size, colour, or variant, subject to availability. To arrange an exchange, contact us at flasheight@outlook.com with your order number and the item you'd like instead.

If your order arrives damaged, defective, or not as described, please:

• Contact us within 48 hours of delivery at flasheight@outlook.com.
• Include your order number and clear photos of the damaged or incorrect item.
• We will arrange a free replacement or issue a full refund — whichever you prefer.

If you haven't received your refund after 7 business days of our confirmation email:

• First, check your bank account balance and contact your card provider — processing times can vary.
• If you've done this and still haven't received your refund, contact us at flasheight@outlook.com and we'll investigate right away.

Items purchased during a sale or promotional event are eligible for return under the same 30-day policy, unless explicitly marked Final Sale at the time of purchase. Only the amount paid — after any discount applied — will be refunded. Original full-price values will not be reimbursed.

Orders can be cancelled free of charge within 12 hours of being placed, provided they have not yet been dispatched. To cancel, contact us immediately:

• Email: flasheight@outlook.com
• Phone: +1 (929) 587-3905

Once an order has been dispatched, the standard return process applies and a refund will be issued once the item is received back at our facility.

Have a question about your return or refund? Our team is ready to help.