All orders placed on the Flash Eight website are processed within 1–2 business days of receiving payment confirmation. Business days are Monday through Friday, excluding US federal holidays.

• Orders placed before 12pm EST on a business day are typically processed the same day.
• Orders placed after 12pm EST, on weekends, or on public holidays will be processed on the next available business day.
• You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with tracking details once your order has been dispatched.
• During peak periods — such as holidays, seasonal sales, or promotional events — processing times may extend to 3–5 business days. We will notify customers of any significant delays.

We offer three shipping tiers to suit every need and timeline. All rates are calculated at checkout based on your selected shipping method and order total.

All shipping costs are displayed clearly at checkout before you complete your purchase. Prices are in US Dollars (USD) and include any applicable handling fees.

Flash Eight is pleased to offer free standard shipping on all orders with a subtotal of $75.00 or more within the United States.

• The free shipping threshold is calculated on the order subtotal after any discount codes or promotions are applied.
• Free shipping applies to standard delivery only. Express and overnight options are always charged at the listed rate.
• Free shipping is automatically applied at checkout — no code required.
• If items are removed from your cart after checkout begins and your total drops below $75, standard shipping charges will apply.

Delivery estimates begin from the date your order is dispatched, not from the date of purchase. Please allow 1–2 business days for processing before your delivery window begins.

• Standard Shipping: 5–7 business days from dispatch date.
• Express Shipping: 2–3 business days from dispatch date.
• Overnight Shipping: Next business day from dispatch date, for orders placed before 12pm EST.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real time.

If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam folder or contact us at flasheight@outlook.com.

Flash Eight ships with trusted US carriers to ensure reliable and timely delivery of your orders.

• USPS — Used for standard and some express shipments, particularly for smaller or lighter items.
• UPS — Used for heavier items, larger orders, and express or overnight shipments.
• FedEx — Used on occasion for overnight and time-sensitive deliveries.

The carrier assigned to your order is determined automatically based on your location, order size, and selected shipping method. You will see your carrier and tracking details in your shipping confirmation email.

Please ensure your shipping address is entered accurately at the time of checkout. Flash Eight is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

• We are unable to redirect parcels once they have been dispatched.
• If you notice an error in your shipping address immediately after placing your order, contact us within 2 hours at flasheight@outlook.com and we will do our best to make the correction before dispatch.
• We currently ship to all 50 US states, including Alaska and Hawaii. Additional transit time may apply for non-contiguous states.
• We do not ship to PO Boxes for express or overnight orders. Standard shipping to PO Boxes is available via USPS.

We take great care in packaging every order. However, if your parcel arrives damaged or goes missing in transit, please follow these steps:

• For damaged parcels: Contact us within 48 hours of delivery at flasheight@outlook.com, including your order number and photos of the damage.
• For lost parcels: If tracking shows your order as delivered but you have not received it, wait 24 hours as carriers sometimes mark items as delivered slightly early. If still missing, contact us and we will open an investigation with the carrier.
• We will arrange a free replacement or full refund for verified lost or damaged orders.
• Flash Eight is not responsible for parcels confirmed as delivered to the correct address that are subsequently stolen. We recommend choosing a safe delivery location at checkout.

At this time, Flash Eight ships exclusively within the United States, including Alaska, Hawaii, and US territories.

If you are located outside the United States and have questions, please reach out to us at flasheight@outlook.com — we're always happy to explore options.

While we do everything we can to meet our delivery estimates, certain circumstances may cause delays that are beyond our control:

• Severe weather conditions or natural disasters affecting carrier operations.
• Carrier service disruptions, strikes, or high-volume periods such as major holidays.
• Incorrect or incomplete shipping address provided at checkout.
• Items held at a carrier facility due to failed delivery attempts.
• High-demand periods including Black Friday, Cyber Monday, and the holiday season.

In the event of a significant delay, we will proactively notify you via email with an update. For any concerns, do not hesitate to contact our support team.

Have a question about your shipment, tracking, or delivery? Our support team is here to help.